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Best Internet Service|How to Choose Fiber vs. Cable vs. Satellite vs. Cellular and More.

5/3/2024

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In this article, I will go over the best Internet Access service for your business and help you understand the differences between Fiber vs. Cable vs. Satellite vs. Cellular and much more.

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How to Choose the Right Telecomunications Provider

4/26/2024

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There are many moving parts in the selection of Telecommunications services. Asking the right questions at the start will prevent regrets in the future. Below is a list of the things you should look into before deciding to use a new vendor or upgrade services with a current one. 
​
​Types of Telecommunications Providers
  • Dedicated Internet Access 
  • Broadband
  • Fixed Wireless Providers
  • Point-to-Point Lines 
  • Cellular
  • Voice over IP
  • PRI
  • SIP Trunks
  • Analog Phone Lines
Criteria to Consider when Selecting a Vendor


  • Customer Service and Support  
    • What is the track record of the vendor?
    • What are others saying about the vendor? Whether it be online or from references provided.
  • Pricing
    • How does pricing compare to other vendors?
    • Cheaper is not always better. Compare features, and functionality to determine what’s best. 
  • Security
    • Request documentation of security and privacy practices. 
  • Network
    • What is the vendor’s guarantee SLA?
    • Do they provide credits in case of an outage?
    • What is their latency?


Terms & Conditions 

Most companies neglect to read the fine print on the T&Cs some of the things to look at are:

  • Cancellation policy in case of excessive outages or service issues.
  • Renewal practices.
  • Notice of cancelation. i.e 30,60 days
  • Invoice Terms.
  • Any hidden fees, such as price increases during the term.
​
How to Choose the Best Internet Service

​Technical Checklist for Requesting Quotes

Internet Access​

  • What speeds? 
    • Ask for different speed options, vendors tend to have discounts on certain speeds and not on others.
    • Some questions to ask to determine the speeds needed:
      • How many users work simultaneously on the network?
      • Do you send out and/or receive large files?
      • Do you work with video, photos, audio files?
      • Will the line be used for both Voice and Data?
      • Do users need to access documents from the cloud to both work on and collaborate?
  • How many IPs will you need? 
    • will you need static or dynamic IPs?
  • Do you want the vendor to provide the router?
    • Will the router be managed or unmanaged?
  • What type of handoff do you need? i.e. RJ-45, Fiber.
  • Where is the Demarc location for the line? i.e floor, suite, telco closet
  • Will the vendor install to the Demarc or will they charge extra for an extension?​
Voice

VoIP 

  • how many user licenses will you need?
  • Will all users need handsets or can some or all use a laptop or current cell phone to access calls?
  • Do you need direct dials or extensions with a main number?
  • Do you need: 
    • Auto Attendant
    • Hunt Group
    • Conference Bridge

PRI or SIP Trunks
  • How many concurrent lines do you need?
  • What is the make or model of your current phone system?
  • Do you have a vendor that manages the system and will be able to configure the new service?​
By partnering with a solutions provider such as TCI, we can help you vet over 260 vendors nationwide for services such as Cloud, Internet, Voice over IP, Colocation, and many other IT-related services. TCI Provides a No-Cost To-You Offering. To learn more, Contact us to set up a discovery meeting or call.
Adele Toral has over 20 years of experience in the Telecommunications and IT Industry. She helps clients resolve complex issues while reducing costs. She provides a No-Cost To-You Offering.

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    View my profile on LinkedIn

    Adele Toral

    Has over 20 years of experience in the Telecommunications and IT Industry. She helps clients resolve complex issues while reducing costs. 

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