For escalations Contact Us
Direct Carrier Support:
Spectrum
COAX Accounts (877) 892-4662
Fiber Accounts (888) 812-2591
Crown Castle - Support - fibersupport@crowncastle.com
Primary: 1-855-93-FIBER
Secondary: (844) 583-4237
Mitel
MiCloud Division
1-888-322-3822
MiCloudSupport@mitel.com
MiCloud Technical Support
Verizon
1 (800) 837-4966 - 1-800-Verizon
Metro Optical
Non Critical Support - support@metrooptical.com
Critical Support / Network Related - noc@metrooptical.com
24x7 Support Line - 212.655.4444 x 2
RCN
1-877-726-7000 Support
Pilot Support
support@pilotfiber.com
855.578.5500
Towerstream
(866) 848-5848
support@towerstream.com
Teco Experts
service@telcoexperts.com
800-795-6200
Accel Networks
Support: (877) 406-8585
ACC Business
(800) 456-6000
Access One
800-804-8333
Access Point
(800) 957-6468
customerservice@accesspointinc.com
Advantix
Advantix Customer Care: 866-238-2684
AireSpring
800-825-1055
Appia
Appia Customer Service: 877-277-4297
Arkadin
866.922.9566
inquiries@arkadin.com
Arvig
Customer Care - 888-992-7844
Repair Center - 877-566-0748
Aryaka
1-888-MYARYAKA (1-888-692-7925)
AT&T
(877) 506-5384 East
(888) 468-3547 Midwest
(800) 286-8313 Southwest
(800) 332-1321 West
BCN
Customer Service 1- 888-866-7266
Customerservice@bcntele.com
Bigleaf Networks
Support: support@bigleaf.net, 888.244.3133
Birch
866.424.5100
Bluetone Communications
NOC:
bnoc@bluetone.net
866.260.3765, Option 2
614.656.1181
Bright House Networks
1-866-309-EASY (3279)
Broad Sky Networks
(877)291-9575
Broadview Networks
1-800-BROADVIEW
BullsEye Telecom
877.298.4791 Main line customer care.
ConnectMeVoice
800.743.1208
custsvc@connectmevoice.com
CallTower
Customer Service (866) 586-4700 and support@calltower.com
CenturyLink Alliance
(800) 860-1020
(800) 603-6000 Qwest Local
CMC Networks
Noc Support: +27 (0)87 825 1631
Cogent Communications
Customer Care: 1-877-7-COGENT (1-877-726-4368)
Cologix
Phone: +1.855.449.4357 support@cologix.com
Colt
+44 203 140 2023
Business.support@colt.net
Comcast Business
COAX Based Services: 800-391-3000
COAX Based PRI: 877-543-3961
Legacy Metro-E: 888-262-7300
Metro-E: 800-741-4141
PRI over Fiber: 877-742-5092
Managed Business Class Voice: 800-472-4176
CoreSite
Emergency@CoreSite.comTelephone 866.777.CORE / 303.405.1000
Corporate IT Solutions
(949) 297-3575
Corvisa
877.487.9256
DataSite
877.374.2656
Digital Realty
1-888-835-9832
telxtechsupport@telx.com
EarthLink
(877) 435-7950
EQUINIX
US & CanadaSupport: +1.866.378.4649 support@equinix.com
Evolve IP
Evolve IP Customer Service Number: Customer Support Center: 610.964.8000, Opt 5 support@evolveip.net
Exceda, Inc
954-228-1900, Option 3
support@exceda.com
eXcelerate360
1-844-CMS-0042
Expereo
877-431-6844
571-449-8492
FiberLight
800.672.0181
First Communications
Customer Care: 800.589.1531
FirstLight
800-461-4863
noc@firstlight.net
FPL FiberNet
1-866-553-4237.
Customer Care - Option 3
FreeConferenceCall.com for Business
800.644.9070
Frontier
1 (800) 921-8101
Fusion
Fusion Customer Care:
888.301.1721 (option 1)
Customerservice@fusionconnect.com
Technical Support
888.301.1721 (option 2)
technicalsupport@fusionconnect.com
Fuze
1-800-890-1553
Granite
custserv@granitenet.com
Green Cloud
1-877-465-1217
support@gogreencloud.com
GTT
GTT NOC Contact Details:
NOC Direct UK:
+44(0)20 7489 4200
Europe Toll Free: 00800 32743571
NOC Direct USA: +1 703 442 5539
NOC US Toll Free: +1 877 385 5252
Impact Telecom
(800) 800-8400 - Option # 2
inContact
inContact Technical Support phone number (800-826-8028) can be called 24x7.
You can request technical support by sending an email to: incontacttechsupport@incontact.com.
IntelePeer
NOC (866) 780-8639 or (720) 889-9599
support@intelepeer.com
Customer Portal site: customer.intelepeer.com
Internap
Customer Service: 877.THE.PNAP or noc@internap.com
Jive
Customer Support: 877-548-3003 option 1, customercare@getjive.com
Technical Support: 877-548-3003 option 2, support@getjive.cm
Billing Support: 877-548-3003 option 4, billing@getjive.com
Altice
(866) 611-3434
Customer Care / Network Operations – (866) 611-3434 or Lightpathsupport@golightpath.com
MASERGY
(877) 462-7374
csc@masergy.com
ucsupport@masergy.com
MetTel
800-876-9823
NetWolves
(800) 676-8870
nGenx
888.696.4369
nitel
Technical Support/NOC: 866-892-0915
Optimum Business
Sales Support: 1877 224 1340
Option 2 to place an order
Option 3 to escalate a trouble within 30 days of install
Option 4 for serviceability
866 575 8000 - *billing inquiries and tech support only*
PCCW Global
You must have a valid user account to enter the PCCW Global Customer Service Portal.
Please email our service support center at gsoc@pccw.com to open your user account,
or for further assistance.
Peak 10
(866) 732-5836
PGi
(800) 538-7633 Conferencing
Phoenix Managed Networks
623.209.7777
QTS
support@qualitytech.com
Rackspace
Customer Support: 1-800-961-4454
Partner Support: 210-312-5258
RapidScale
1.866.371.1355
SADA Systems
servicedesk@sadasystems.com
ServerCentral
Technical Support (312) 829-1111, Option 2
Shaw Business
Technical Support:
1-877-shawbiz
ShoreTel
M5 Customer Service: 877-766-6729
Spectrotel
888.773.9722
Spectrum Business
800.314.7195
Sprint
BTSA for service repair - 800-877-5045
Customer Care for billing inquiries - 877-877-8748 or business.customer.care@sprint.com
Suddenlink
888.753.1542
T-Mobile
1-877-515-8640
Tata Communications
TelePacific
(877) 487-8722 for care & (877) 487-8349 for technical support
Telnes
888-509-5551
Telstra
Customer Service USA toll free 800-243-8056 or IDD +65-6419-2001
TouchTone
Business Support:
TF: 1-800-900-5474
Fax: 1-888-900-2882
E-mail: business.support@touchtone.net
After Hours Tech Support: 1-866-900-4070
Unitas Global
213-785-6200
ViaWest
ViaWest Customer Support: 866-808-9378 or netsupport@viawest.com
ViaWest Customer MySupport Portal: https://supportcenter.viawest.com/index
Vigilant
855.238.4445 - Support is Option 2
support@viglantnow.com
Vonage Business
Support Department 303.242.8616 support@simplesignal.com
Billing Department 949.429.4744 billing@simplesignal.com
Voyant
866.539.9663 (ZONE)
West UC
(877) 549-2051
Windstream
Enterprise Customer Care & Repair: 800.600.5050
SMB Customer Care & Repair: 800.347.1991
Customer Portal: www.windstreamonline.com
WOW Business
Call Center 1-855-940-4969
Cloud / Data Center Support 1-888-840-4999
XO
Partner Support: 866-269-3472
Customer Implementation: 877-468-6662
Zayo
888.636.2778 (toll-free)