How Everything is Changing as Companies Go Fully Digital

Digital transformation is not a new concept in IT departments. But recently, it has been more in the forefront after COVID-19. 
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What is digital transformation? It is when a company uses technology to manage and advance its customers, employees, and all the data that runs the organization. Technology changes and implementation can be confusing and intimidating. It is imperative to make the correct selection of products and providers.
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For IT professionals within organizations, digital transformation comes with a list of pros and cons. 

Some of the Cons of Digital Transformation are:

• Upgrading Legacy Systems  - Completely ditching all hardware to move systems to the cloud is easier said than done. Taking a step-by-step process may be more manageable than changing everything at once. To make sure the process is seamless, it is important to partner with the experts that provide guidance and support.

• Security - Moving to the cloud opens concerns about not having total data control. IT needs to take measures and implement procedures to ensure reliability and compliance. 

• Costs - Depending on how old any current equipment is, it could be costly to move to the cloud, especially when current equipment has not depreciated enough. 

• Privacy - It is essential to ensure that privacy compliance, encryption, and backups are covered and updated as necessary. 

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• Employees' Resistance to Change - An aspect of digital transformation is employees' resistance to digital changes and new procedures. ​

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​Some of the Benefits of Digital Transformation
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• Reduces Long-Term Costs - No need to invest in expensive hardware along with the cost of space and maintenance. 

 

• Improves Productivity - By automating repetitive tasks. 

 

• Future Proof - Digital services are easy to keep up to date with regular patches and software upgrades. Future growth does not need to be planned as much, since licenses or users can be added when needed. 

 

• Improving Customer Service Experience  - Digital applications such as chat, CRM, and help desk improve the customer's experience.

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• Remote Working - The workforce can work remotely full-time or hybrid without sacrificing the quality or pacing of the work provided when working in person at the office. ​

How do you keep on top of the digital trends, upgrades, and solutions to know what to do next?

​By partnering with a solutions provider such as TCI, we can help you vet over 260 vendors nationwide for services such as Cloud, Internet, Voice over IP, Colocation, and many other IT-related services. TCI Provides a No-Cost To-You Offering. To learn more, Contact us to set up a discovery meeting or call. 

Author

Adele Toral has over 20 years of experience in the Telecommunications and IT Industry. She helps clients resolve complex issues while reducing costs. She provides a No-Cost To-You Offering.